What is the status of my order?
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section in your account page on the website.
Can I change my order?
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to us.
Where do you ship?
|Albania||from €15.99||1-2 business days|
|Andorra||from €15.99||1-2 business days|
|Austria||from €5.49||1-7 business days|
|Belgium||from €6.99||1-7 business days|
|Bosnia & Herzegovina||from €15.99||1-2 business days|
|Bulgaria||from €2.99||1-3 business days|
|Croatia||from €4.99||1-7 business days|
|Cyprus||from €13.99||1-2 business days|
|Czechia||from €3.99||1-7 business days|
|Denmark||from €8.49||1-8 business days|
|Estonia||from €6.99||1-7 business days|
|Finland||from €13.99||1-8 business days|
|France||from €7.99||1-7 business days|
|Germany||from €5.49||1-7 business days|
|Greece||from €3.49||1-7 business days|
|Hungary||from €2.49||1-3 business days|
|Iceland||from €15.99||1-2 business days|
|Ireland||from €10.99||1-8 business days|
|Italy||from €5.99||1-6 business days|
|Kosovo||from €15.99||1-2 business days|
|Latvia||from €7.99||1-7 business days|
|Lithuania||from €7.99||1-7 business days|
|Lichtenstein||from €15.99||1-2 business days|
|Luxembourg||from €10.99||1-7 business days|
|Malta||from €13.99||1-2 business days|
|Moldova||from €15.99||1-2 business days|
|Monaco||from €13.99||1-2 business days|
|Montenegro||from €15.99||1-2 business days|
|Netherlands||from €6.99||1-7 business days|
|North Macedonia||from €15.99||1-2 business days|
|Norway||from €15.99||1-2 business days|
|Poland||from €4.99||1-5 business days|
|Portugal||from €6.49||1-7 business days|
|Romania||from €1.99||1-2 business days|
|San Marino||from €15.99||1-2 business days|
|Serbia||from €15.99||1-2 business days|
|Slovakia||from €3.49||1-5 business days|
|Slovenia||from €4.99||1-6 business days|
|Spain||from €5.99||1-7 business days|
|Sweden||from €12.49||1-8 business days|
|Switzerland||from €10.99||1-7 business days|
|Turkey||from €15.99||1-2 business days|
|Vatican City||from €13.99||1-2 business days|
For shipping outside of Europe, please reach out to us through our contact page.
How long does it take to ship my order?
What payment methods do you accept?
We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
Which currency will I be charged in?
Our charging currency is EURO. If your credit or debit card uses another currency, then you will be charged in EURO. Your bank will apply the corresponding conversation rate from your bank currency to EURO.
How can I track my package?
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Do you accept returns?
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 15 days of delivery
- The return is made within 15 days of the return or exchange request
For more details on returns, check out the Shipping and Returns page here.
Can I exchange an item?
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
How long does it take to process my return?
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
Is there a warranty?
The warranty does not cover any normal wear and tear, scratches, or lost/stolen items. The products must be used and maintained appropriately. Any abuse or misuse will void the warranty.